The following are our "customer friendly" terms and conditions. We ask all of our customers to read and understand these terms. If you have any queries, please contact us.
Payment
Goods will not be despatched until full cleared funds have been made via a credit or debit card.
Carriage
3-5 working day delivery via post or carrier is included in the price shown for each item in our shop. Next day delivery is chargeable at the rate shown at the checkout. All goods are delivered requiring a signature.
The carriage charges and terms apply to mainland UK online orders only. If you require delivery to a non-mainland UK address, please call for the relevant carriage rate and we will take your order over the phone. All phone orders incur carriage charges.
Returns
We will only accept returns if they are in their original packaging and a re-saleable condition. Return carriage for incorrectly ordered goods is at the customers cost. Faulty or miss-sent item will be collected at our cost.
Warranty
We warranty all parts for 1 year as long as the part has been correctly fitted to a door or gate that was installed to the manufacturers' instructions and was in good working order before the ordered part failed. Dependent upon circumstances, we may require full payment for replacement parts before we have inspected the faulty part. Full refund is dependant on correct installation and usage.
